Terms & Conditions
Welcome to Salexo. By accessing or using our website, mobile application, and services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking any service.
1. General
- Salexo is a service platform that connects customers with verified technicians for household, appliance, and maintenance services.
- By booking a service, the customer agrees to follow these terms.
- Salexo reserves the right to update or modify these terms at any time without prior notice.
2. Service Booking
- Customers can book services through the Salexo website or mobile application.
- Bookings are confirmed only when the request is accepted by a technician.
- Salexo reserves the right to cancel or reschedule a service if necessary (e.g., unavailability of technicians, safety issues, or unforeseen circumstances).
3. Payments
- Customers can pay using online methods (UPI, debit/credit cards, wallets) or choose cash payment at the time of service.
- Prices are transparent and displayed before booking. No hidden charges will be applied.
- Service charges may vary depending on the type of issue and spare parts required (if any).
4. Cancellation & Refunds
- If the customer cancels the booking before the technician accepts, a full refund will be processed.
- Once a technician has accepted the booking, no refund will be issued under any circumstances.
- Customers can cancel their booking directly through the app or website using the cancellation option.
- Refunds (if applicable) will be processed within 7–10 business days to the original payment method.
5. Customer Responsibilities
- Customers must provide accurate details (address, contact number, problem description) when booking a service.
- Customers must ensure a safe working environment for the technician.
- Any misuse of the platform, fraudulent bookings, or misbehavior with technicians will result in account suspension.
6. Technician Verification & Responsibilities
- All Salexo technicians undergo background verification before being allowed to provide services.
- Technicians are required to maintain professional behavior, honesty, and respect toward customers.
- Technicians must not demand extra charges beyond what is shown on the application unless additional parts or services are required (with customer approval).
- Any misconduct or fraudulent activity by technicians will lead to permanent removal from Salexo's network.
7. Safety & Security
- Salexo takes customer safety seriously. Verified ID and background checks are mandatory for all technicians.
- Customers are advised not to make direct payments outside of the official Salexo platform.
- Salexo will not be responsible for any damages caused by unauthorized dealings outside the platform.
8. Warranty & Service Guarantee
- Salexo provides a limited service warranty (if applicable) on certain services, which will be clearly mentioned during booking.
- Warranty does not cover damages caused by misuse, negligence, or third-party intervention after the service is completed.
9. Limitation of Liability
- Salexo acts only as a platform connecting customers with technicians.
- Salexo is not responsible for any direct, indirect, incidental, or consequential damages that may occur during or after the service.
- Customers are encouraged to immediately report any issue with technicians so that appropriate action can be taken.
10. User Account
- Customers and technicians must register with accurate personal details.
- Users are responsible for maintaining the confidentiality of their login credentials.
- Salexo reserves the right to suspend or terminate accounts in case of fraud, misuse, or violation of these terms.
11. Dispute Resolution
- Any disputes or complaints regarding services must be reported to Salexo customer support within 48 hours of service completion.
- Salexo will investigate and take appropriate steps to resolve the matter.
- In case of legal disputes, the jurisdiction will lie within the courts of [Insert City/State, e.g., Delhi, India].
12. Contact Us
For any questions, complaints, or clarifications regarding these Terms & Conditions, you can reach us at:
By using Salexo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.